Updates from Coles Group

We have not identified any evidence that customer, team or supplier data has been compromised or removed from Coles’ systems.

Operations continue and customers are able to shop as normal with Coles in stores and online.

Coles is working with global cyber security experts to contain and secure the Coles IT environment.

Based on the findings of our investigation to date, we have not identified any evidence that customer, team or supplier data has been compromised or removed from Coles’ systems.

We will provide the latest updates on this page.

We have not identified any evidence customer, team or supplier data has been compromised or removed from Coles’ systems. However, this is a time of increasing cyber incidents in Australia and around the world. We advise everyone to take basic online precautions and recommend remaining vigilant to suspicious links, attempts to solicit personal information from you (including by email, phone, text, or post) and potential scam activity.

We apologise for any concern this may cause our customers and key stakeholders.

Yes. You can continue to use the Coles app and website as normal. Our services remain available, and there is no action you need to take at this time.

We are aware of a small number of customers experiencing issues with Liquorland click-and-collect, and we are investigating.

We recommend you regularly update your password with a strong, unique password for your account and not reusing the same password across multiple services.

Based on the findings of our investigation to date, we have not identified any evidence that customer, team or supplier data has been compromised or removed from Coles’ systems.

Protecting our customers and suppliers and their information is a priority for Coles. We have security measures in place to protect customer and supplier accounts and are continuing to closely monitor our systems. There is no action you need to take at this time.

Coles is working with global cyber security experts to contain and secure the Coles IT environment.

We have no indication that Flybuys accounts have been impacted. You can continue to use your Flybuys account as normal.

No issues have been identified with Coles Plus, Coles Plus Delivery or QuiteLike subscriptions. You can continue to use your subscription or its benefits as normal.

Yes. Coles gift cards continue to work as normal and can be used in accordance with their usual terms and conditions.

Coles is working with global cyber security experts to contain and secure the Coles IT environment.

Please continue to be cautious with unexpected emails and SMS messages. Coles will never ask you to provide your password or other sensitive account information through an unsolicited email or SMS. Avoid clicking unexpected links or providing personal information if you are unsure a message is genuine. If you have concerns about a communication claiming to be from Coles, please contact our Customer Care Team.

If you have any questions or concerns, please contact our Customer Response Line on 1800 061 562. Our team is available to provide support and answer your questions.

For all BAU queries, please continue to contact our Customer Care teams:

• Coles Customer Care - 1800 061 562
• Coles Online - 1800 455 400
• Liquorland Customer Care - 1300 300 640

We have not identified any evidence that supplier, customer or team data has been compromised or removed from Coles’ systems.

Operations continue and customers are able to shop as normal with Coles in stores and online. 

Coles is working with global cyber security experts to contain and secure the Coles IT environment.

Based on the findings of our investigation to date, we have not identified any evidence supplier, customer or team data has been compromised or removed from Coles’ systems.

We have not identified any evidence that supplier data has been compromised or removed from Coles’ systems.  However, this is a time of increasing cyber incidents in Australia and around the world. We advise everyone to take basic online precautions and recommend remaining vigilant to suspicious links, attempts to solicit personal information from you (including by email, phone, text, or post) and potential scam activity. 

We apologise for any concern this may cause our customers and key stakeholders. 

Based on the findings of our investigation to date, we have not identified any evidence that supplier, customer or team data has been compromised or removed from Coles’ systems.

Protecting our customer and supplier data is a priority for Coles. We have security measures in place to protect customer and supplier accounts and are continuing to closely monitor our systems. There is no action you need to take at this time.

Coles is working with global cyber security experts to contain and secure the Coles IT environment.

Coles is working with global cyber security experts to contain and secure the Coles IT environment.

Please continue to be alert for unexpected emails and SMS messages. Coles will never ask you to provide your password or other sensitive account information through an unsolicited email or SMS. Do not click unexpected links or providing personal information if you are unsure a message is genuine. If you have concerns about a communication claiming to be from Coles, please contact our Customer Care Team.