Our strategy

Our purpose is Helping Australians eat and live better every day.

Our priority is to provide leading food, drink and home solutions that are delicious, sustainable and healthy for our customers. We seek to deliver a consistent experience for our customers every day, both in-store and online.

We aim to deliver on our purpose by focusing on three strategic pillars:

  • Destination for food, drink and everyday essentials is how we tailor our product range, quality and value to meet and surpass our customers’ needs.
  • Accelerated by digital is how we create a more seamless, personalised and enjoyable omnichannel experience.
  • Delivered consistently for the future is our focus on making our operations more efficient and investing in our network for the future.

Underpinning our strategic pillars are our enablers:

  • Win Together is recognition that we only succeed together with our team, community and suppliers.
  • Foundations of financial discipline, technology, and AI help us deliver on our strategic pillars and enable us to drive value for our stakeholders.

Circular Coles Group strategy flywheel diagram illustrating how the organisation aims to help Australians eat and live better every day. At the centre is the statement 'Helping Australians eat and live better every day.' Surrounding the centre are two foundational capability areas: 'Win Together' with Team, Community and Suppliers; and 'Foundations' with Financial discipline, Technology and AI. The outer red circular ring highlights three strategic priorities: 'Destination for food, drink and everyday essentials', 'Accelerated by digital', and 'Delivered consistently for the future.'

Branded Coles values infographic featuring four interconnected coloured panels that communicate the organisation's core values. The first red panel highlights care and supporting others, the second orange panel promotes courage and making the right decisions, the third gold panel focuses on delivering for customers, and the fourth purple panel emphasises creating for the future. The values are displayed in large white text across a continuous, flowing design, with the Coles logo positioned above the final panel.'