Shareholder
FAQs

If you wish to trade securities and shares on the Australian Securities Exchange, you will need to contact a licensed stockbroker or online broker to arrange the transaction.

Alternatively you can opt to sell your Issuer Sponsored securities through Computershare’s Investor Trade facility; click here to access Investor Trade.

There are many broking providers that you may choose from, most of whom can be found in the Yellow Pages or on the ASX website.

If your securities are broker sponsored and you are wishing to make a trade on these securities you must contact the sponsoring broker.

The Coles Group share register is managed by Computershare Investor Services Pty Limited (Computershare).

Computershare provides a number of services which can be accessed online. When accessing some information online you may be required to enter your Securityholder Reference Number (SRN) or Holder Identification Number (HIN) as shown on your Issuer Sponsored/CHESS statements and other personal details such as your postcode.

You can contact Computershare either by submitting an online enquiry or by calling the Coles Group Shareholder Information Line on 1300 171 785 or +61 39415 4078 (international).

You can make a holding balance enquiry online by clicking here, or you can contact Computershare either by submitting an online enquiry or by calling the Coles Group Shareholder Information Line on 1300 171 785 or +61 39415 4078 (international).

If they are Issuer Sponsored and the name and address are identical, simply download a form via www.investorcentre.com or write to Computershare quoting each security reference number (SRN) requesting that they be amalgamated.  

For employee shares, or where the name, address and banking details (where provided) are not identical, contact Computershare for specific instructions.

You can contact Computershare either by submitting an online enquiry or by calling the Coles Group Shareholder Information Line on 1300 171 785 or +61 39415 4078 (international). 

Where one or more of your holdings is broker sponsored, please contact your broker to arrange consolidation.

You can contact Computershare either by submitting an online enquiry or by calling the Coles Group Shareholder Information Line on 1300 171 785 or +61 39415 4078 (international). 

TFNs, ABNs or Exemptions from existing Wesfarmers shares were not automatically transferred to Coles Group shares following the Demerger.

You can find out whether your TFN, ABN or Exemption has been recorded by submitting an online enquiry or calling Computershare. If your TFN, ABN or Exemption has not been recorded, you can lodge it online, call the Coles Group Shareholder Information Line on 1300 171 785 or +61 3 9415 4078 (international) or request the appropriate form to notify Computershare in writing.

Coles’ approach to dividends is determined by the Coles Group Board and may change over time. Currently, Coles Group intends to pay dividends having regard to current earnings and cash flows, available franking credits, future cash flow requirements and targeted credit metrics. This approach is expected to deliver a dividend payout ratio ranging from 80 to 90 per cent while enabling Coles to retain strategic flexibility.

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For lost cheques or other dividend enquiries you should contact the Share Registrar (Computershare).

When accessing some information online or by phone you may be required to provide your Securityholder Reference Number (SRN) or Holder Identification Number (HIN) as shown on your Issuer Sponsored/CHESS statements and other personal details such as your postcode.

For your convenience, dividends may also be deposited directly to your bank account.  Simply provide banking details to the Share Registry (Computershare) so that the company can electronically deposit dividends directly to your bank account.

You can contact Computershare either by submitting an online enquiry or by calling the Coles Group Shareholder Information Line on 1300 171 785 or +61 39415 4078 (international).

Coles Group introduced a Dividend Reinvestment Plan (DRP) in September 2019. Subject to the DRP Rules, eligible shareholders who elect to participate in the DRP will be able to reinvest either all or part of their dividend payments into additional fully paid Coles shares. For further information please refer to www.colesgroup.com.au/drp.

Provide your bank details to Computershare so your dividends can be paid directly to your bank account. 

You can contact Computershare either by submitting an online enquiry or by calling the Coles Group Shareholder Information Line on 1300 171 785 or +61 39415 4078 (international).

You can contact Computershare either by submitting an online enquiry or by calling the Coles Group Shareholder Information Line on 1300 171 785 or +61 39415 4078 (international).

Coles Group has a policy that all dividends payable to shareholders with a registered address in Australia will be by direct credit to their nominated financial institution accounts (excluding credit card accounts). If you do not provide your bank details, your dividends will be held on your behalf in a non-interest-bearing account until your nominated account details are received by Computershare (after which time your payment will be made on the next scheduled periodic payment date).

To check or update your bank details, please log in to the Computershare Investor Centre or contact Computershare by email or phone.

Shareholders with registered address outside Australia will continue to receive dividends by cheque.

If your shares are Issuer Sponsored, you can contact Computershare either by submitting an online enquiry or by calling the Coles Group Shareholder Information Line on 1300 171 785 or +61 39415 4078 (international).

For CHESS sponsored holdings, please contact your broker.

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You can subscribe to receive notification of annual reports, notices of meetings, and important company announcements by email by following this link .

Coles Group shareholders can subscribe to receive notification of annual and half yearly reports, notices of meeting, electronic proxy voting and other important company announcements by email, post or not at all, through a free service hosted by Computershare Investor Services Pty Ltd.

By choosing to receive this information electronically, shareholders can keep up to date with company announcements, help save the environment and reduce printing and mailing costs.

Your contact information will not be used for any other purpose nor will it be passed onto any third party. You can simply unsubscribe if you no longer wish to use this service.

Non-shareholders can subscribe to receive email notification of important announcements by subscribing here .

For investor queries, please contact Coles Investor Relations.

A discount card for shareholders is not currently planned because we believe that the fairest and best way to reward shareholders is by providing a satisfactory return to shareholders through the payment of dividends and a strong share price.

Coles Group reports are provided in Adobe® Acrobat® format. The Adobe Acrobat Reader or Plug-in is required to view this document. These are available free and for more information, visit the Adobe Acrobat download page. If you do not have access to the Adobe Acrobat viewer then a copy of the annual report can be obtained from the company.