A team that is better together

Diversity and inclusion

We are all different and at Coles, we see that as a good thing. Just as we have for over a century, we are making Coles somewhere everyone feels like they belong. So that we can all live healthier and happier lives. 

Our differences help us spark ideas, create connections and discover commonality. 

They help us foster understanding, show empathy and build communities.  Being unique reminds us that every customer, team member and supplier we work with is unique too. 

It inspires us to win together to achieve our goal of sustainably feeding all Australians. We are making Coles somewhere everyone feels like they belong so that we can all live healthier and happier lives.

Across all Coles Group businesses, 'A team that is better together' incorporates five pillars – Belonging, Gender Equality, Accessibility, Pride and Indigenous Participation.

Health, safety and wellbeing

We are committed to providing a safe and healthy environment for our team, customers, suppliers, contractors and visitors across all Coles Group businesses.

A comprehensive safety management system – SafetyCARE – supports the implementation of our Safety Policy and Safety Strategy which is underpinned by three key pillars: Leadership and Culture, Critical Risk Reduction and Mind Your Health.

The Mind Your Health program is committed to supporting a positive, healthy team member experience and provides a range of resources to support all team members.

Through our partnership with Converge International, we provide an Employee Assistance Program. This free and confidential counselling service supports team members and their families. It also assists managers to provide advice and support to their teams.

Coles is continuing to create a culture where health, safety and wellbeing are proactively reported and discussed, and we encourage all team members to take an active role in ensuring a safe workplace.

People development

Coles Group is committed to building great careers and growing the talent of our 118,000 team members.

Our businesses provide job specific training and career development opportunities that are available to full time, part time and casual employees. Our programs include structured in-store training and specialist academies.

We offer a graduate program across all our businesses and apprenticeships in Coles supermarkets.

We have a Retail Leaders framework which sets out how we develop talent and build retail leadership capability across Coles Supermarkets, Liquor and Coles Express while our Emerging Leaders program gives team members operational and leadership development as they progress their career. We provide team members with a clear career pathway and the development they need (both on the job and formal training) to navigate their retail leadership career at Coles.

We have also embarked on the rollout of our LEaD program (Look Ahead, Energise Everyone and Deliver with Pride), which is how we work and make good things happen at Coles. We are developing the capability of our leaders to build a high performance culture where our team members can be their best.

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