Our people

Diversity and inclusion

Coles Group recognises the importance of providing an inclusive environment for all team members and customers through our Better Together program. Understanding and responding to the needs of our communities is best accomplished when we reflect, encourage and value the diversity of our team members and our customers.

Better Together was launched in 2017 across all Coles Group businesses. The program incorporates five pillars - Accessibility, Gender Balance, Pride, Flexibility and Indigenous Participation.

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Health, safety and wellbeing

We are committed to providing a safe and healthy environment for our team, customers, suppliers, contractors and visitors across all Coles Group businesses.

A comprehensive safety management system – SafetyCARE – supports the implementation of our Safety Policy and Safety Strategy which is underpinned by three key pillars: Leadership and Culture, Critical Risk Reduction and Mind Your Health.

The Mind Your Health program is committed to supporting a positive, healthy team member experience and provides a range of resources to support all team members.

Through our partnership with Converge International, we provide an Employee Assistance Program. This free and confidential counselling service supports team members and their families. It also assists managers to provide advice and support to their teams.

Coles is continuing to create a culture where health, safety and wellbeing are proactively reported and discussed, and we encourage all team members to take an active role in ensuring a safe workplace.

People development

Coles Group is committed to building great careers and growing the talent of our 118,000 team members.

Our businesses provide job specific training and career development opportunities that are available to full time, part time and casual employees. Our programs include structured in-store training and specialist academies.

We offer a graduate program across all our businesses and apprenticeships in Coles supermarkets.

We have a Retail Leaders framework which sets out how we develop talent and build retail leadership capability across Coles Supermarkets, Liquor and Coles Express while our Emerging Leaders program gives team members operational and leadership development as they progress their career. We provide team members with a clear career pathway and the development they need (both on the job and formal training) to navigate their retail leadership career at Coles.

We have also embarked on the rollout of our LEaD program (Look Ahead, Energise Everyone and Deliver with Pride), which is how we work and make good things happen at Coles. We are developing the capability of our leaders to build a high performance culture where our team members can be their best.

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