A community that is better together

Health and nutrition

We believe we can build stronger communities when we work together to make a positive difference and support each other in times of need. A community that is better together is one where we protect our most vulnerable and prioritise the health and wellbeing of our customers.

We want to provide all Australians with great tasting Coles Own Brand products that deliver healthier choices for our customers and meet their dietary needs.  
We have a Coles Nutrition, Health and Lifestyle Charter that outlines our nutrition commitment to wellbeing:

  • We support the Australian Dietary Guidelines and promote the benefits of well-balanced healthy eating plans. We support the Australian Government Guide to Healthy Eating.
  • We do not recommend a specific diet or eating plan for general population nutrition needs. We have a No Dietary fads position. We respect the right of individuals to make informed personal health and lifestyle choices.
  • We will promote the benefits of physical activity as an essential part of a healthy lifestyle.
  • We help our customers identify healthy food choices using in-store, online and on-pack initiatives to understand and interpret nutrition information. Coles is aligned to the Federal Government Health Star Rating front of pack labelling system for eligible products.
  • Coles Own Brand Nutrition policies ensure that all nutrition initiatives are scientifically substantiated, responsible and relevant to consumers, in formulating our products and communicating nutrition information.
  • We strive to continuously enhance the nutritional value of our Coles Own Brand foods by:
    • reducing energy, sodium / salt, saturated fat, and sugar levels; and
    • increasing dietary fibre, wholegrains, fruit and vegetable, and protein without compromising safety, quality, value and taste.
  • We will offer responsible recipe, serving, and portion size suggestions to help customers meet nutrient needs including total energy intake.

We have developed a range of policies that cover salt, sugar and saturated fat reduction, the use of artificial colours and flavours, and nutrition and health labelling for our Coles Own Brand products.

Through product reviews and reformulations, nutritional value is being improved while maintaining great quality, value and taste.

We work with food industry bodies and public health groups to address key public health challenges including through our participation in the federal government’s Healthy Food Partnership.

Coles also supports the Health Star Rating, a Federal Government front-of-pack labelling program aimed at assisting customers to make healthier choices when buying packaged foods.

Promoting healthy lifestyles and communities

Many of our community partnerships reflect our purpose to sustainably help all Australians lead healthier, happier lives.

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Product safety and quality

We are committed to providing customers with safe, high-quality Coles Own Brand products. We support this through rigorous supplier requirements, our auditing and inspection program across the supply chain, in-store standards, and compliance with recall and withdrawal requirements.

Coles Own Brand refers to the portfolio of brands owned by Coles. It includes grocery, fresh and non-food products that are sold in Coles supermarkets under Coles Brands (e.g. Coles Finest, Coles Nature’s Kitchen) and Exclusive Own Brands (e.g. KOi, Daley St).

All Coles Own Brand suppliers use a web-based product and supplier database, Fusion, which enables product traceability and strict adherence to quality compliance standards such as declarable allergens, certifications and nutritional information.

Coles' Food Manufacturing Supplier Requirements (CFMSR) cover product safety and quality, packaging and all claims, such as those related to animal welfare, sustainable palm oil and responsibly sourced seafood. They are based on world's best practice and go beyond Australian regulatory standards.

All factories supplying Coles Own Brand products are regularly audited to confirm compliance to product safety and quality standards.

Partnering with the community

Coles is proud of our over 108-year contribution to Australia and is committed to serving the communities in which it operates.

Coles’ contribution to the community goes beyond being one of Australia’s largest employers. The business provides significant financial assistance and in-kind donations to national, state and local community partners.

In FY23, Coles contributed $40.7 million1 in community support to promote health outcomes and build resilience in our communities.

Additionally, we contributed $133 million in food donations – the equivalent of 40.1 million meals to Australians in need.

Coles' national community partners are include food rescue organisation SecondBite and children's cancer charity Redkite. In addition to these national partnerships, Coles also supports a range of state and local initiatives which help reduce disadvantage, drive improved health outcomes, reduce environmental impacts, assist the food and grocery sector and contribute to schools and community groups.

To help young people live healthy, active lives, Coles supermarkets also partners with Little Athletics Australia to provide support and resources to more than 500 athletics centres across Australia.

More information on our community partners, including information on applying for support, can be found hereOpens in new window.

1 Includes Coles’ direct contribution of cash, time and management costs as well as fundraising from customers, suppliers and team members (leverage). In-kind donations valued at $133m is not included in this number. Coles’ community support is verified by the Business for Societal Impact (B4SI) framework.

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Responsible service

Our vision to be the most trusted retailer in Australia carries specific responsibilities when operating our liquor stores in the community. We are committed to the safety and wellbeing of our team and our customers and aim to always promote the responsible sale and consumption of alcohol and tobacco. More information on responsible service can be found in the Coles Sustainability ReportSustainability Report, file size 7.1MB, Opens in new windowOpens in new window.